This document was last updated on 19th August 2022.
Physical Goods Return & Refund Policy
If you are dissatisfied with your purchase or have changed your mind, you may request a return within 14 days of the invoice date, subject to the following conditions:
- The product must be unused and in its original packaging with all the swing tags on it, in the same condition that you received it.
- Customers will be responsible for all shipping costs incurred in returning goods unless the items received were wrongly supplied or faulty.
- Items on sale or discontinued items are not accepted for returns unless faulty.
- Returns are accepted for a refund only within 14 days of the invoice date.
- Items returned must be accompanied by an Order Number within 7 days from the day your return request was approved.
- We will inspect the returned item(s) once we receive it.
- If approved, we will process your refund within 5 working days.
- If you receive a refund, you will be refunded the cost of the item less shipping to your bank account.
To submit your return request click Return Request Form and follow the instructions.