Return Refund Policy

This document was last updated on 19th August 2022.

Physical Goods Return & Refund Policy

If you are dissatisfied with your purchase or have changed your mind, you may request a return within 14 days of the invoice date, subject to the following conditions:

Return Conditions

  1. The product must be unused and in its original packaging with all the swing tags on it, in the same condition that you received it.
  2. Customers will be responsible for all shipping costs incurred in returning goods unless the items received were wrongly supplied or faulty.
  3. Items on sale or discontinued items are not accepted for returns unless faulty.
  4. Returns are accepted for a refund only within 14 days of the invoice date.
  5. Items returned must be accompanied by an Order Number within 7 days from the day your return request was approved.


  1. We will inspect the returned item(s) once we receive it.
  2. If approved, we will process your refund within 5 working days.
  3. If you receive a refund, you will be refunded the cost of the item less shipping to your bank account.

Return Request

To submit your return request click Return Request Form and follow the instructions.

Contacting us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to our use of cookies, please contact us at:

Silk Media Web Design
Email: [email protected]
Office Phone: 1300 332 882